General Information
What lavender plants do you grow?
Currently, we grow English lavender on our farm.
Where is Sugar Creek Lavender Farm located?
We are located in Lebanon, Indiana. However, we require reservation if you plan on visiting us. Please email us at traci@thelavenders.net for booking inquiries.
What types of lavender products do you offer?
We offer a range of products including candles, body creams, eye pillows, linen sprays, and more.
Shipping and Orders
How can I place an order for your products?
Orders can be placed through our website. Simply add items to your cart and proceed to checkout.
Do you offer international shipping?
Currently we do not offer International shipping though our website. Please us at trace@thelavenders.net for international shipping inquiries.
How do you handle returns and exchanges?
We offer returns and exchanges on eligible products within 30 days of purchase. Please visit our Terms and Condition page (found at the bottom of the website) for more details.
What are the shipping rates and delivery times?
Shipping rates vary based on location and order size. Delivery times are typically between 8-15 days.
Can I track my order once it’s shipped?
Yes, you will receive a tracking number via email from your selected shipping company once your order has been shipped. Please email is at traci@thelavenders.net with shipping inquiries.
Customer Support
How can I contact customer service for questions about my order?
You can contact our customer service team via email at traci@thelavenders.net or by phone at 1-317-439-6391.
What is your response time for customer inquiries?
We typically respond to inquiries within 24-36 hours.
Do you have a newsletter or blog for updates and news?
Yes, you can sign up for our newsletter on our website to receive the latest news, product updates, and special offers.
How can I leave a review or provide feedback on your products?
Reviews can be left on our website or on our social media pages. We appreciate your feedback!
Products and Shopping
What ingredients are used in your lavender products?
Our products are made with natural ingredients, including our farm-grown lavender. Detailed ingredient lists are available on each product page.
Are your products organic or all-natural?
We strive to use organic and all-natural ingredients whenever possible. Our farming practices emphasize sustainability and purity.
How should I store my lavender products to ensure they last?
Store products in a cool, dry place away from direct sunlight. Items with specific care instructions will be included in product description.
Wholesale and Partnership
Can I feature your products in my store or online shop?
Yes, we welcome retail partnerships. Contact us for more details on how to feature our products.
Do you collaborate with other businesses or brands?
We are open to collaborations. Please reach out to us at traci@thelavenders.com to discuss potential opportunities.
Do you offer wholesale options for your lavender products?
If you are interested in wholesale opportunities please visit our Wholesale Inquiries Page. Please contact us at traci@thelavenders.net for more information.